This Privacy Policy explains how ShopMaxxi LTD ("ShopMaxxi", "we", "us", or "our") collects, uses, stores, and protects information relating to individuals who register or operate as delivery partners on the ShopMaxxi platform.
By registering as a delivery partner or using ShopMaxxi delivery services, you acknowledge this Privacy Policy.
1. Information We Collect
Depending on your role and the services you provide, we may collect:
Identity and Contact Information
- Full name
- Phone number
- Email address
- Address
- Profile photograph
Verification Information
- Government-issued identification
- Driver's licence where applicable
- Vehicle registration information
- Other documents required for verification
- Verification status
Vehicle Information
Where applicable:
- Vehicle type
- Vehicle make and model
- Vehicle registration number
- Vehicle identification information
- Vehicle documentation
- Relevant insurance information
Financial Information
We may collect bank account and other payment information necessary to process delivery earnings and settlements.
Location Information
When you use delivery-related features, ShopMaxxi may collect GPS or other location information.
Delivery Information
We may collect:
- Orders assigned to you.
- Pickup and delivery locations.
- Delivery status.
- Delivery timestamps.
- Delivery routes.
- Proof-of-delivery information.
- Customer and seller information necessary to complete deliveries.
Technical Information
We may collect:
- Device information.
- IP address.
- Operating system.
- Browser or application information.
- Login information.
- App usage information.
2. How We Use Delivery Partner Information
We may use your information to:
- Create and manage your delivery account.
- Verify your identity and eligibility.
- Assign delivery requests.
- Coordinate pickups and deliveries.
- Provide customers with delivery updates.
- Calculate delivery fees and earnings.
- Process payments and settlements.
- Monitor delivery progress.
- Improve logistics operations.
- Investigate complaints and disputes.
- Investigate accidents, theft, fraud, or other incidents.
- Maintain platform safety and security.
- Prevent fraudulent or abusive activity.
- Comply with applicable legal requirements.
3. Location Information
Location information is an important part of ShopMaxxi's delivery functionality.
When you are actively using delivery features, your location may be used to:
- Identify nearby delivery opportunities.
- Assign deliveries.
- Provide navigation.
- Estimate arrival times.
- Track delivery progress.
- Confirm pickup and delivery.
- Investigate delivery disputes.
- Improve delivery operations and safety.
ShopMaxxi will seek to limit location processing to legitimate operational purposes.
4. Sharing Delivery Partner Information
We may share relevant information with:
- Customers where necessary to facilitate delivery.
- Sellers where necessary to fulfil orders.
- Payment providers.
- Mapping and navigation providers.
- Technology and hosting providers.
- Customer support teams.
- Security and fraud-prevention providers.
- Government authorities or law-enforcement agencies where legally required.
We do not sell delivery partner personal information for unrelated third-party marketing purposes.
5. Information Shown to Customers
Depending on the delivery process, customers may be able to see limited information such as your name, profile image, vehicle information, delivery status, and approximate location.
We will only make information available where reasonably necessary for delivery and customer safety.
6. Data Security
ShopMaxxi takes reasonable technical and organisational measures to protect delivery partner information against unauthorised access, misuse, alteration, loss, or disclosure.
However, no internet-based service can guarantee absolute security.
7. Data Retention
ShopMaxxi may retain delivery partner information for as long as reasonably necessary to:
- Provide delivery services.
- Maintain payment and operational records.
- Resolve disputes.
- Investigate incidents.
- Prevent fraud.
- Comply with legal requirements.
- Enforce contractual obligations.
8. Your Privacy Rights
Subject to applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
- Raise complaints about the handling of your information.
Requests can be made through ShopMaxxi's support or privacy channels.
9. Account Security
You are responsible for protecting your ShopMaxxi login credentials.
You must not allow another person to use your verified delivery account.
You should notify ShopMaxxi immediately if you suspect that your account has been compromised.
10. Third-Party Services
ShopMaxxi may use third-party providers for payments, mapping, hosting, analytics, communication, identity verification, security, and other services.
These providers may process information on behalf of ShopMaxxi or as otherwise permitted by law.
11. Policy Changes
ShopMaxxi may update this Privacy Policy periodically.
Updated versions will be published through the ShopMaxxi platform.
12. Contact Us
For questions, requests, or concerns regarding your personal information:
ShopMaxxi LTD
Website: https://shopmaxxi.ng
Email: support@shopmaxxi.ng